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Customer Care

Exceptional Spa Customer Service

We strive to provide the highest level of customer service beginning with your first visit to our website and throughout the ordering and delivery process. We want to gain your loyalty and want you to be completely satisfied from start to finish.

Ways to Reach Us:
Click My Account to review Orders, enter Return Requests, review m$$ Earned and Account Status
By email: [email protected] - Preferred Method
By Phone:
Leave us a Message toll-free Monday - Friday, 8am - 5pm EST at 877-697-7274 or 877-my-Spa-Shop. Messages will be returned within 24 hours or on the next business day. (Holidays Excluded)   

Thanks for your business,

Kim Matheson Shedrick & Rich Shedrick, mSS Owners

My Spa Shop on Facebook


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Author: Mo
Date added: 07/29/2012, 14:47
Hi Kristen...thank you for all your assistants in getting my order together....everything came this week. I'm so happy and literally I'm soaking myself up in all this oil I love it.
Author: Sarah
Date added: 05/13/2012, 17:11
Hi Kristin,
I just received my package (4pm, Illinois time) and was just about to email you of the arrival. My friends were impressed with Dr. Remedy packaging. Thank you and your supervisor for reviewing my comments and adding an adjustment to mySpaShop certificate. That demonstrates a company with an ear to listen to their customers----no matter how small the issue!


Author: Theresa
Date added: 11/15/2011, 14:00
Dear Sharon:

Thank you for taking care of the shipping credit. It was amazing that you were able to function on any level so soon after having had surgery; I will definitely keep you in prayer for a complete recovery. Must say, Rich has an outstanding group of people working for him. Have delt with him, Kim (his wife), Kristin & now you ..... and the service that is extended to customers is above & beyond; you're all to be commended.

Take care,
Author: Tracy
Date added: 10/02/2011, 16:15
Wow! What great customer service. Thank you for following up on my order.

Thus far, I have received one item. Please see below:
Teava Clear Facial Cleanser
Thanks Tracy!

Author: Lauren
Date added: 10/02/2011, 13:45
Thank you for your wonderful customer service - most importantly allowing me to avoid the hassle of returns and trip to the post office. Great company.

Thanks again - love both masks.
Author: Elizabeth
Date added: 07/21/2010, 16:54
Dear Kristin,

How very nice of you to write. I am thrilled to have come across your website. Imagine... my eldest daughter turns 13. I am quickly running out of ideas. An evening pool party with comfy robes and your comfy slippers on petal covered aerobeds with sleeping masks will secure a good night's slumber iafterwards f in fact they get to sleep!!! At the very least, they can take them home when they finally leave the next evening after another day of day time pool activities. Come to think of it, I should have ordered a pair for myself!!!! I will probably need them most.

Thank you so very much and I will certainly recommend your sight to everyone I know.

Kind regards,


Author: Genita
Date added: 08/22/2009, 14:38
Hello Sharon...

Just wanted to let you know that I received the order and I am very pleased w/ the brick color. Thanks so much for making this adjustment and satisfying a new and permanent customer! This is what customer service is all about!

Hope you had an enjoyable weekend. Thanks again.

~ Genita

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