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Customer Care

Exceptional Spa Customer Service

We strive to provide the highest level of customer service beginning with your first visit to our website and throughout the ordering and delivery process. We want to gain your loyalty and want you to be completely satisfied from start to finish.

Ways to Reach Us:
Click My Account to review Orders, enter Return Requests, review m$$ Earned and Account Status
By email: [email protected] - Preferred Method
By Phone:
Leave us a Message toll-free Monday - Friday, 8am - 5pm EST at 877-697-7274 or 877-my-Spa-Shop. Messages will be returned within 24 hours or on the next business day. (Holidays Excluded)   

Thanks for your business,

Kim Matheson Shedrick & Rich Shedrick, mSS Owners

My Spa Shop on Facebook


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Author: Gina F.
Date added: 08/13/2013, 14:56
[RE: Receiving defective merchandise.]

Thank you so much for taking care of this so quickly. I really appreciate it and it makes me want to be a repeat customer as well. Thank you again.
Author: Pamela A.
Date added: 07/25/2013, 09:15

Kudos to the person that packed my order (Dr.'s Remedy Nail polish). The package presentation was awesome!
I will definitely order from your organization in the future.

Thanks for your follow up!

Pamela A.
Author: Mai T.
Date added: 07/19/2013, 08:00
Thank you so much Kristin. I really appreciate it. Is there a survey I can take because your boss needs to know what a wonderful employee you are. You took the time to contact me and SpaFinder without needing me to do anything. And that is petty darn awesome I must say. Please let me know.

Author: Leigh W.
Date added: 07/19/2013, 07:58
Thank you Kristin for your attentive note and great customer service!

Enjoy your day!

Author: Mai
Date added: 07/11/2013, 11:57
Kristin, you are awesome! Thank you for everything! Based on all of these reviews, SpaFinder you definitely have a gem on your hand and don't you lose her! Thanks again Kristin!

Author: Shannon
Date added: 04/02/2013, 16:52
Thank you, Kristin! You all have excellent customer service! Much appreciated!
Author: Victoria
Date added: 03/25/2013, 14:48
Hi Kristin!
I wanted to let you know that I received my order today! I am happy with all 3 colors! The customer service contact with you has been a positive experience and I will definitely order again through MySpaShop.com again.
Thank you,
Author: Denise
Date added: 02/05/2013, 12:27
A huge thank you and I am now a fan of my spa shop. Most businesses today wouldn’t have even responded. I will have a very happy girlfriend.
Author: Lesslie
Date added: 11/27/2012, 07:41
Thank you guys so so much! I have just placed my order, and I am greatly satisfied with your service. You and your supervisor have been absolutely wonderful in your service. I have had this giftcard for a long time and never would have gone to a real spa, so I am very happy to have been able to use it at Myspashop.com. There was so much to choose from, and very easy to understand. Thank you both very much and I will definitely be buying from you again! Have a wonderful Holiday.
Author: Marie Mara
Date added: 11/18/2012, 13:13
Dear Kimberley Matheson Shedrick,

I just wanted to take this opportunity to say Thank You! I was totally at a loss as to how I could use my Spa Finder gift certificates until I had the opportunity to speak with Kristin in your office! What an absolute delight…..she was extremely courteous, understanding and helpful and assisted me in navigating the process. I never felt an ounce of frustration and sometimes dealing with “older” people, like me, can be a bloody nuisance to say the least! There are angels floating around on this earth who go out of their way to assist others and Kristin is one of them!!!!
Just wanted you to know that Kristin is a keeper….but you probably already know this!
Initially, I thought that the Spa Finder gift certificates were a total waste when I received them, but not any more! Sure hope I receive a few more this Christmas…….
A very happy customer,
Marie Mara

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