We strive to provide the highest level of customer service beginning with your first visit to our website and throughout the ordering and delivery process. We want to gain your loyalty and want you to be completely satisfied from start to finish.
Ways to Reach Us:
Click My Account to review Orders, enter Return Requests, review m$$ Earned and Account Status
Every attempt will be made to ship within 48 hours. Shipping charges are per brand, in most cases. For a complete list of brands that ship together, resulting in a single shipping charge, please check here.
Back Orders and Partial Shipments
Although it is a high priority for us to ensure all of our items are in stock, there may be times when certain items are out of stock due to high demand or a manufacturer issue. In most cases, we receive back-ordered items within 5 business days. If your order contains a back-ordered item, it will be shipped to you as soon it comes in at no additional cost. Many of our brands are stocked at different warehouses and may arrive on different dates.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International & Canadian customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter Bongo address as shipping address, enter billing address for credit card.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started:
Order and Shipment Confirmation
Shortly after your order is placed, we will send you an email confirming your order. You can review your Order History at MyAccount
Our goal at mySpaShop.com is to exceed your expectations. If you are not happy with any part of your order, please contact us within 20 days of receipt and it will be our pleasure to issue you a return authorization(required) and replace your damaged or defective product(s), there may be a restocking fee, in most cases, noted in the product description. If an item is no longer available, or out of stock we will gladly exchange it for another item or provide an mSS "Gift Certificate" of equal value. We cannot accept returns on open, used merchandise and D.O.T. HAZMAT products. Please review Orders and enter Return Requests at MyAccount.
Purchased gift certificates and unused portions of purchased gift certificates expire within 12 months from the date of issuance, as indicated by the "spend by" date included on all purchased gift certificates.
Gift certificates must be redeemed online at mySpaShop.com.
Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
Any unused balance will be placed in the recipient's gift certificate account and is not transferable. The original expiration date will apply to any unused balance.
If your order exceeds the amount of your gift certificate, you must pay the balance with a credit card.
We are not responsible for and cannot replace lost or stolen gift certificates.
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. In most cases the items are shipped out to you within 48 hours of us receiving your order. If you have any questions or concerns about your order, please email us at info@mySpaShop.com or call 877-697-7274 / 877-My-Spa-Shop.
Thank you, Kristin! You all have excellent customer service! Much appreciated!
Date added: 03/25/2013, 14:48
I wanted to let you know that I received my order today! I am happy with all 3 colors! The customer service contact with you has been a positive experience and I will definitely order again through MySpaShop.com again.
Date added: 02/05/2013, 12:27
A huge thank you and I am now a fan of my spa shop. Most businesses today wouldn’t have even responded. I will have a very happy girlfriend.
Date added: 11/27/2012, 07:41
Thank you guys so so much! I have just placed my order, and I am greatly satisfied with your service. You and your supervisor have been absolutely wonderful in your service. I have had this giftcard for a long time and never would have gone to a real spa, so I am very happy to have been able to use it at Myspashop.com. There was so much to choose from, and very easy to understand. Thank you both very much and I will definitely be buying from you again! Have a wonderful Holiday.
Author: Marie Mara
Date added: 11/18/2012, 13:13
Dear Kimberley Matheson Shedrick,
I just wanted to take this opportunity to say Thank You! I was totally at a loss as to how I could use my Spa Finder gift certificates until I had the opportunity to speak with Kristin in your office! What an absolute delight…..she was extremely courteous, understanding and helpful and assisted me in navigating the process. I never felt an ounce of frustration and sometimes dealing with “older” people, like me, can be a bloody nuisance to say the least! There are angels floating around on this earth who go out of their way to assist others and Kristin is one of them!!!!
Just wanted you to know that Kristin is a keeper….but you probably already know this!
Initially, I thought that the Spa Finder gift certificates were a total waste when I received them, but not any more! Sure hope I receive a few more this Christmas…….
A very happy customer,
Date added: 07/29/2012, 14:47
Hi Kristen...thank you for all your assistants in getting my order together....everything came this week. I'm so happy and literally I'm soaking myself up in all this oil I love it.
Date added: 05/13/2012, 17:11
I just received my package (4pm, Illinois time) and was just about to email you of the arrival. My friends were impressed with Dr. Remedy packaging. Thank you and your supervisor for reviewing my comments and adding an adjustment to mySpaShop certificate. That demonstrates a company with an ear to listen to their customers----no matter how small the issue!
Date added: 11/15/2011, 14:00
Thank you for taking care of the shipping credit. It was amazing that you were able to function on any level so soon after having had surgery; I will definitely keep you in prayer for a complete recovery. Must say, Rich has an outstanding group of people working for him. Have delt with him, Kim (his wife), Kristin & now you ..... and the service that is extended to customers is above & beyond; you're all to be commended.
Date added: 10/02/2011, 16:15
Wow! What great customer service. Thank you for following up on my order.
Thus far, I have received one item. Please see below:
Teava Clear Facial Cleanser
Date added: 10/02/2011, 13:45
Thank you for your wonderful customer service - most importantly allowing me to avoid the hassle of returns and trip to the post office. Great company.