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Customer Care

Exceptional Spa Customer Service

We strive to provide the highest level of customer service beginning with your first visit to our website and throughout the ordering and delivery process. We want to gain your loyalty and want you to be completely satisfied from start to finish.

Ways to Reach Us:
Click My Account to review Orders, enter Return Requests, review m$$ Earned and Account Status
By email: [email protected] - Preferred Method
By Phone:
Leave us a Message toll-free Monday - Friday, 8am - 5pm EST at 877-697-7274 or 877-my-Spa-Shop. Messages will be returned within 24 hours or on the next business day. (Holidays Excluded)   

Thanks for your business,

Kim Matheson Shedrick & Rich Shedrick, mSS Owners

My Spa Shop on Facebook


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Author: Rina J
Date added: 03/24/2017, 10:04
{RE: Redeeming SpaFinder Gift Certificate}

You are absolutely amazing ! Thanks for taking the time to walk me thru the process and get me taken care of. You provided exceptional customer service.

You rock !

Rina J
Author: Toni R.
Date added: 03/09/2017, 09:26
Hi Sharon,

I got it this time. The first one did go to spam.
I put the label on it and it's on the front porch.
I do like my little kitchen scale(Escali Primo). Thank you!
I have never worked with anyone like you.
You have been more than helpful throughout this
whole transaction.

Take care!

P.S. - I think I'm gonna miss talking with you! LOL

Author: Peggy Gsell
Date added: 12/09/2016, 11:24
Thanks for all of your help! Your customer service has been phenomenal!
Author: Mary Tom
Date added: 10/19/2016, 10:11
Tara Aromatherapy Roll on Lotions: I have been using this product for several years after finding it at a spa in CA. I'm convinced that it helps me fall asleep within 20-30 minutes after I've applied it. It even helped me to fall asleep while flying, which is a big accomplishment. The customer service at My Spa. com has been outstanding. Very prompt to remedy any problems with an order and do so with efficiency and concern. I will continue to to be a loyal shopper.
Author: A.c.
Date added: 10/04/2016, 10:15
I'm so glad that your site takes SpaFinder gift cards! My local area has terrible "spas" and being able to have quality products shipped to me is exactly what I was looking for. Thank you so much!

Author: Courtney Madenford
Date added: 9/09/2016, 14:20
Do u have a mail order catalog
Author: Janice Guglielmi
Date added: 07/01/2015, 07:27
Wonderful products and outstanding customer service
Author: Beth
Date added: 01/06/2014, 07:50
I must say I'm very impressed with your small company, and the one product I've ordered so far smells absolutely yummy!
I can really appreciate your professionalism! There should be more companies like yours.
Author: Joan L.
Date added: 9/03/2013, 15:25
Hi Kristin,
Thank you very much for the follow-up. Your good customer service is an asset to MySpaShop.
Have a good Labor Day.
Author: Laurie H.
Date added: 08/20/2013, 08:07
{RE: Receiving product that leaked during shipping- Spa Technologies reshipped the same day they were notified of the issue!}

Dear Kristin:

I sincerely appreciate your efforts and excellent level of customer service. Thank you very much for contacting the shipper and for the positive outcome. Hopefully they will check the bottles from now on :)

Best regards,
Laurie H.

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